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We specialize in supporting people with psychosocial disability, mental health conditions, and dual disabilities through compassionate, trauma-informed care.

Absolutely. You’ll always have a say in who supports you. We offer complementary meet-and-greets so you can get to know your support worker before committing. If something doesn’t feel like the right fit, we’ll work with you to find someone who does.

We bill according to the most recent version of the NDIS Pricing Arrangements and Pricing Limits document, and how your funding has been allocated in your NDIS plan. We bill weekly, roughly two weeks after services have been provided. Invoices are sent to your plan manager, or to your self-managed payer. As we are not a registered NDIS provider, we are not able to claim directly to the NDIA. During the intake process, we will sit down with you to discuss what funding is available in your plan and create a quote for you based on your support requests, so you’ll have an up-front idea of what our services will cost. Some common support items we bill under are: · Core – Assistance with Self Care Activities · Core – Assistance with Social, Economic and Community Participation · Capacity Building – Increased Social and Community Participation The hourly rate for support starts at $70.23 per hour. The price for your supports is determined by the time of day and day of the week you request supports. This means that supports requested in the evening, on weekends, or public holidays are more expensive. We bill for some non-face-to-face supports as well. Some common examples of this are: • Provider Travel – Labour Costs. This is the time your worker takes to travel to you. This is an hourly rate, the same price as your active support. • Activity Based Transport and Provider Travel – Non-labour Costs. We charge $1 per kilometre when you request our worker to transport you. • Care team & behaviour support meetings. We charge you if our staff need to join meetings with your care team, like your Behaviour Support Practitioner or Support Coordinator. • Progress Case Noting & Requested Reporting. We'll charge you for the time our team spends writing detailed progress case notes after each shift, and for any other reports you or your care team ask for. • Cancellations If we do not have at least 2 business days’ notice of a cancellation, you will be charged 100% of the agreed price for the cancelled shift. Business days do not include weekends and public holidays. Our cancellation policy is detailed in our service agreement terms & conditions. Things we never bill for: • Meet and greets • Administrative tasks • Preparing quotes, service agreements, or any other onboarding paperwork • Organising your schedule of support or making changes to rosters • Claiming and invoicing • Updating our registers and systems • Monitoring your funding, services, and staff travel time • Services that have not been delivered Before your support fully commence, we will prepare a service agreement for you, that will clearly outline all terms and conditions, supports, and prices so there are never any surprises. Your choice and control is important to us, and we take NDIS compliance seriously.

That’s okay! During intake, we take the time to understand your goals, preferences, and daily challenges. We’ll help you explore your plan and suggest supports that align with your lifestyle and aspirations. You’re never alone in the process.

We currently only offer supports to NDIS Participants.

We’re here to listen. You can raise concerns with your support worker, call or email our team directly. Your voice matters, and your safety and comfort come first.