Terms & Conditions
Your Way Your Wellness Effective: July 2025
Welcome to Your Way Your Wellness. By accessing our website or engaging our services, you're agreeing to the terms outlined below.
Who We Are
Your Way Your Wellness provides personalised disability and mental health support services, guided by NDIS principles and a commitment to respect, inclusion, and participant choice.
Scope of Services
Our services are delivered under individual Service Agreements. We follow the current NDIS Pricing Arrangements and Price Limits and operate in line with all relevant NDIS guidelines.
Booking and Cancellation
We understand that life is unpredictable. To help us maintain reliable and accessible services:
· If you need to cancel, please provide at least seven (7) clear calendar days’ notice — this ensures we don’t charge you.
· If less notice is provided, or there’s a no-show without notification, the full scheduled fee may be charged, in line with our Cancellation Policy.
· Exceptional circumstances (e.g. emergencies, natural disasters) will be assessed with care and compassion. We're always open to discussing concerns.
All fees are managed through your NDIS plan manager or directly invoiced for self-managed participants.
Privacy and Confidentiality
We respect your privacy and handle your personal information securely and transparently.
Key points include:
· Data is collected only for service delivery and compliance
· Records are stored securely in line with privacy laws
· You can ask to access or update your information anytime
For full details, refer to our Privacy Policy.
Limitations of Website Use
· While we work hard to keep this website up-to-date, content is for general guidance only.
· We may change or update information without prior notice.
· We don’t accept liability for third-party sites that may be linked here.
Intellectual Property
All content on this site, including logos, images, and written material, is owned by Your Way Your Wellness unless otherwise stated. You may not reproduce or distribute any content without our written permission.
Participant Rights & Feedback
We welcome feedback and encourage open communication. You're entitled to:
· Understand your rights under Australian Consumer Law and NDIS guidelines
· Raise concerns via our complaints and feedback channels
· Receive clear answers to your questions at any time
If you have an issue, we're committed to resolving it respectfully and quickly.
Contact Us
Changes to Terms
These terms may be updated from time to time. We recommend checking this page occasionally to stay informed. Continued use of the website means you accept the updated terms.
Have a question or need support?
enquiries@yourwayyourwellness.com.au
0451 333 760
Your way, your wellness acknowledges the traditional custodians of the land on which we live, learn, and work, the Wadawurrung people. We pay respect to their Elders past and present, and to all Aboriginal and Torres Strait Islander peoples. We celebrate the creativity and innovation of the world's oldest living culture.
Your Way Your Wellness is committed to fostering an inclusive environment and eliminating all forms of discrimination in the delivery of our services. We welcome and support all individuals regardless of their ethnicity, cultural background, lifestyle, faith, sexual orientation, or gender identity.
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